THE WOW! STORY
WOW! is proud to serve a number of communities in the Midwest and Southeast. We started out in 1996 delivering cable TV service in Illinois, Michigan, Ohio and Indiana, and have since added the services that our customers need. Today we offer digital cable, HDTV, DVRs, high speed Internet, and local and long-distance phone service. In 2012, WOW! acquired Knology, Inc. and began serving customers in Tennessee, Alabama, Georgia, South Carolina, Florida, Kansas, South Dakota, Minnesota and Iowa. We continue to listen to our customers and have plans to offer more exciting services in the future.
WOW! is privately owned by Avista Capital Partners. With corporate offices in Denver, WOW! has assembled a diverse and experienced management team. This team and all WOW! employees share a passion for doing things right and delighting our customers with friendly, quality service and affordable prices. Together, we are focused on building a culture at WOW! that is founded on four core values. These values are at the heart of what drives us to do our best for all of our customers.
Our Values
Our philosophy is simple. We deliver an employee and customer experience that lives up to our name in all of our dealings, no matter how great or small. Our ongoing commitment to provide excellent service and create stress-free experiences for our customers is exemplified in our core values:
Courage
Act on your beliefs with pure intention in spite of your fears.
Respect
Treat others as you wish to be treated.
Integrity
Choose to do what’s right.
Accountability
Own your part of any situation and work towards a solution.
Servanthood
Embrace the attitude and honor of serving others rather than being served.
If we were a person, we’d likely be described as honest, sincere and likeable. We are fun-loving. We like who we are. We love what we do. And we appreciate the people we serve.
We’re a company of people who derive genuine satisfaction from taking care of each other, and our customers. Which means doing things a little differently than most telecom companies. Like treating people as members of the human race, for starters. Fostering positive customer experiences at all transaction points. And taking a more personalized approach to serving our customers.
This personalized approach includes providing solutions that are thoughtful and affordable. Delivering service that is not just responsive and satisfactory, but utterly personable. Honoring your time, and our word. Being totally accountable for our actions. Giving you reason to believe in us.
Not what you’d expect from a cable company, is it? Welcome to WOW!.
The WOW! Difference
While many communication providers say they are about service, only WOW! delivers acclaimed service across a fully-owned and managed local fiber and coax network. We provide businesses of all sizes with responsive service across our carrier grade network. In fact, we seek to deliver a stress-free experience to our customers, based on our core values.
A passion for – and history of – delivering an exceptional customer experience sets us apart from our competitors. Whether it’s using our own field techs for installations, or talking to your single-point-of-contact service delivery coordinator, you’ll be pleased with the level of attention you receive. The solutions we offer are designed to scale with your customers’ needs and hardware changes, with pricing that is simple, transparent and competitive.
As a cable overbuilder, and the 9th largest MSO in the country, we are a great option in many markets also served by our competitors, but we operate our own, local network designed and managed by MEF-certified engineers, which allows us to quickly support your business from all aspects, without reliance on a competitor’s network. We are committed to a service and support model that best fits our customers, regardless of size.
Our Core Values
Respect | Integrity | Accountability | Servanthood | Courage
WOW! Key Facts
- Established: 1996 | Employees: 3,000 | Markets Served: 19
- Local Network: 40,000 route miles owned
- Data Centers: 3 on-net Tier III facilities
- Businesses covered: 500,000 near-fiber
- Nationally recognized service culture with an NPS of +26 versus an industry average of -13
Product Lines:
- Internet (COAX & Fiber)
- Voice (COAX & Fiber)
- Data
- Cloud
- Video
