US Signal

Company Overview:

• Headquartered in Grand Rapids, MI
• 14,000 miles of long haul fiber
• 8 geographically diverse data centers
• High availability (HA) infrastructure
• One of the largest, fully deployed networks in the Midwest, covering Illinois, Indiana, Michigan, Ohio, Wisconsin, and Missouri
• Laser focused on Network, Colocation, Cloud, Data Protection and IT Services

Elevator Pitch:

Since 2002, US Signal has been focused on providing the highest level of support in helping our channel partners be successful in selling customized network and cloud solutions to their customers.  We are known for providing the highest level of customer service in the Midwest. We have a successful track record in knowing the indirect channel business and ensuring our partners are fully supported with dedicated channel Sales Managers, Sales Engineering and Solution Architects.  We truly lock arms with our partners to help them sell solutions that are customized to address their customer’s needs.   US Signal services include Network Services (MPLS, DIA, Virtual Ethernet Service), Infrastructure/Data Center Services (Colocation, Cloud Compute and Storage) & Data Protection Solutions (Backup, Recover and DR as a Service). Making you look good is our top priority. That is why we are continually developing new products, expanding our footprint and offering competitive price points to help you get closer to your business opportunities. We take your business personally.

Target Customer Profile:

• Multi locations
• High bandwidth needs
• Customers who’s data is mission critical to their business
• Customers seeking a business partner and not just a vendor
• Self service or fully managed backup or disaster recovery needs
• IT Infrastructure Virtualization Needs
• Customers seeking a customized back-up and DR solution to meet their specific needs

Key Differentiators:

• 99% customer retention rate
• Committed to the Indirect Channel.  We consistently pay our partners on time and accurately.
• Dedicated Channel Sales Managers, Sales Engineers & Solution Architects
• Dedicated post sales team to support the Channel that focuses on Moves/Adds/Changes along with helping you renew expired contracts to retain your residual revenue stream
• US Signal is streamlined on one platform for provisioning, billing and customer support.  Unlike most of the Service Providers in the industry who have multiple platforms due to Mergers & Acquisitions that impacts an exceptional customer experience.
• US Signal is privately held.  We are not driven by Wall Street.  No Venture Capitalist or banks.  We are nimble and flexible and make decisions that are best for your valued customers.
• NOC support is the best in the country.  Seasoned engineers answer customer calls within 20 seconds and can actually take action to repair a problem.  They’re not simply ticket takers and the calls are not routed overseas.
• US Signal is debt free/cash flow positive and our owner takes no distribution from the business and reinvests back into the company to providing the most cutting edge services, technology and support for our customers and partners.
• Solution Architects that come from the IT end user industry that supports our Sales Team and Partners to have business conversations to help sell more complex Cloud, Network and Data Center Solutions.
• Quarterly SPIFs
• Partner Portal to provide access to pricing tool, contracts and collateral
• End-to-End SLAs
• Network performance
• Compliances: SSAE SOC 1 Type 2, HIPAA, PCI
• Certifications: Microsoft Certified Partner, Cisco Powered IaaS, Cisco Powered DRaaS, EMC Service Provider, vCloud Air Network
• Technologies: Cisco, EMC, VMware, Zerto
• Vertical Specialties: Healthcare, Education, Financial
• Go-to-Market: 100% Channel Driven, Partner Driven, Local Sales Teams

• Access to the US Signal Portal is established via the Service Delivery department when the customer agreement has been signed.