Founded in 2003, Telnes Broadband is a privately held Nationwide Integrated Voice, Data, & Managed Service Provider focused on 100% partner satisfaction. Exclusively distributed by Agent Partners, the Telnes service portfolio caters to partners looking for a smooth installation experience and hi-touch customer support.
Every Telnes install, from the smallest DSL to the largest MPLS network with converged voice, is project managed by Telnes team members accountable for near-daily updates to the partner and customer and who are rewarded based on how fast and how accurate the service installs. This translates to 2-3 week copper and 3-6 week fiber installs for partners on data networks, as well as pain free voice conversions.
Telnes is NOT Mega-Carrier Support with long hold times, multiple departments, poorly trained call center minions, and customer frustration. Telnes instead proactively monitors all connections through their proprietary LinkWatch system with front line support provided only by Cisco Certified Network Engineers based out of their Seattle area NOC.
Telnes services include transactional nationwide DIA services across Fiber, EoC, T1 and DSL. In addition, Telnes’ Network Design team will assist partners with MPLS network designs incorporating the latest in Cloud Control Security and Auto-Failover Redundancy solutions. To complete the unified communications offering, Telnes offers their wholly owned Metaswitch voice network with integrated and hosted options including Cloud Seats SMB featuring Polycom HD voice and Cloud Seats Enterprise powered by ShoreTel.
Where Telnes?
- Data Internet — Any U.S. Major Market (Onnet Extremely Competitive). Rural available too.
- MPLS / Private Network — Anywhere U.S. Competitively Priced 100% Coverage.
When Telnes?
- Customers need Dedicated Internet: Competitive pricing and a huge footprint.
- Customers need Hosted Voice or Integrated Access – Metaswitch Powered Voice Network
- Customers need Support: Dedicated installation management. #1 Rated Service.
- Customers need a Custom Solution: DR, Remote Access, Failover, Firewall, CoS, anything.
- Customers need a Private MPLS Network: Competitive pricing, design and availability.
- Customers need Proactive Monitoring and Customized Support – Telnes LinkWatch Services
- Customer need a Fast Installation: 30 Day guarantee. 2-3 Week Installs for Onnet Copper / 5-6 week installs for Onnet Fiber
Sweet Spot: Ethernet (2-45 Mbps EoC / 2-100Mbps Fiber) T1 (1.5 to 12 Mbps) DSL
Why Telnes?
- Dedicated Channel Support: from a responsive Channel Director and Support Staff
- No Direct Sales Competition | Accurate Automated Pricing | Debt Free Provider
- Custom Solutions Provider: Bring us the problem and we will build the solution
- AmplifiedSupport: Dedicated Project Managers. 100% U.S. Based NOC Support
- LinkWatch: 24/7 Circuit Monitoring for uptime, latency and packet-loss
