Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, ServiceNow and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers.
Talkdesk is a next-generation, cloud-based contact center software solution that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, ServiceNow and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive customer information and contact center agents to have personalized, effective conversations with customers.
Talkdesk’s ideal customer profile includes:
- Inbound/hybrid customer service call center
- Phone is a main channel for supporting customers
- Looking for a flexible, cloud solution
- Requires integrations with cloud CRMs, help desks, or other business applications
- Growing, scaling organization
- Distributed or seasonal work forces
- Outbound sales teams with basic dialer requirements
Supporting Discovery Questions:
1. Contact center and/or telephony sales for customer support
- What type of contact center solution do you currently use?
2. Phone system disconnected from the CRM/Helpdesk
- Are you satisfied with the integration between your phone system and CRM/ help desk?
- Do you have visibility into your phone channel and contact center performance?
- How much visibility do your agents have into prior customer interactions? Does this drive lower CSAT?
- Do your agent spend too much time on after-call work?
3. Costly/unreliable phone provider
- Is your solution (hardware, infrastructure, administrator support, software dev) costly to maintain?
- Have you experienced outages or had call quality problems that have disrupted your contact center operations?
- Do your agents work from multiple sites or remotely? If so, does this create challenges when configuring, upgrading and managing your current phone system?
- Are you hesitant to switch contact center solutions because you are concerned about setup time and upfront costs?
