Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova also has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com. For live updates follow @serenovashine.
Serenova Cloud Contact Center as a Service – Simple. Smart. Agile.
These three guiding principles are the foundation on which our software and company are built. They inform our software UI, feature set, and capabilities. This framework for success is a commitment to contact center operators, IT managers, and financial stakeholders. Doing business with Serenova should be straightforward, easy to grow with, and smart enough to adapt to your business and your customers.
Serenova delivers a unique set of benefits to our partners and clients via our cloud based platform for contact center success:
- Multinational Reach – Local Data
Deployed on AWS, CxEngage offers unparalleled scalability, redundancy, and performance. Scale up and out globally on a single unlimited platform without the constraints of a traditional pod-based architecture. Maintain data residency requirements in region, unified global routing and reporting, and expansion to any geography. Reliable & Secure with high availability and failover capabilities in every region. - Global Low Latency & Superior Call Quality
CxEngage solves the industry’s 2 biggest problems – call quality and call latency – through a technological advantage that nobody else offers. Calls never leave the PBX, which means better performance and significant savings in hidden telco fees. This is truly radical innovation for the Contact Center. - Unlimited Customization
- Smarter Queuing and Routing, Instant Provisioning, Intuitive UX and Interaction Flow Design, and the industry’s only Single Source of Truth database for both Historical & Real-time Reporting with more than 30 standard reports make it easy to use the system and understand your data – no matter your role. [Will include messaging about solving for global complexity]
- Absolute Flexibility
CxEngage’s API-first architecture means that it not only supports both out of the box and custom integrations with current third party applications, but also whatever comes next. This means that customers maintain flexibility and leverage to negotiate and accommodate carriers and technologies that may be needed to scale their business in the future – without having to anticipate them today. RESTful APIs offer unmatched flexibility, composability and integration quality.
Serenova’s CxEngage cloud infrastructure gives you limitless scalability, while our 17-year history as forerunners of the cloud contact center means powerful, reliable software that’s easy to use. A data-rich supervisor experience provides elegant dashboards and customizable KPIs while our simplified agent experience puts the focus on customers by consolidating all messaging tools, contact management, agent stats, and scripting into one interface.
Serenova helps our contact center partners and their customers achieve success with the ultimate cloud-based contact center solution. With our omni-channel platform, your customers can elevate their efforts above Customer Experience to start delivering more human experiences. Whether they are beginning their migration to the cloud or looking to scale an existing cloud presence, we provide the platform to move them forward.
- Customers will be provided access to our customer support portal upon contract execution and tenant creation.
