Retarus is a global provider of critical cloud-based messaging; including Fax, SMS, E-Mail Security and Voice. For 20+ years, Retarus has provided global organizations with greater reliability, security, flexibility and innovation when it comes to communication services. Our enterprise-class critical messaging portfolio provides agencies with the tools to collaborate and communicate at a lower cost and with greater levels of transparency. Retarus helps organizations reduce complex IT infrastructure, lower costs, and provide a higher level of service for internal and external communications. From consulting, development, implementation, and operation, Retarus’ focus is always on maximizing security, reliability and availability as well as providing world-class service and support.
Our solutions, products and services are used by over 3,500 companies worldwide of all sizes and in various industries. State of Arkansas, Honda, B/S/H, Sony, Allianz, and many other renowned companies and governmental organizations around the world depend on Retarus every day for their business critical communication needs. In its 2010 report, Gartner Inc. named Retarus as “Cool Vendor in Imaging and Print Services” for its Retarus Faxolution for Exchange Cloud Fax Service. In Gartner’s “Hype Cycle Report for Imaging and Print Services, 2015”, Retarus has been listed as a “Sample Vendor” for Enterprise cloud fax services.
Founded in 1992, today Retarus employs over 300 people globally. Retarus maintains dual headquarters in New York and Munich, Germany as well as subsidiaries in Austria, Australia, Dubai, France, Italy, Singapore, Spain, Switzerland, Spain and United Kingdom. The experience and expertise of our sales, support, and technical staff are the foundation of our success.
Retarus is focused on providing messaging services to the enterprise space, specifically Cloud Faxing, SMS, Transactional and E-mail Security. The sweet spot is strongest with companies that require business communications to adhere to strict compliance requirements around the world, such as Healthcare (HIPAA and HITECH) and Finance (PCI DSS). As such, Retarus provides secure and compliant transmission of mission critical communications for global organizations as well as for those striving to remain compliant with legacy technology. Retarus’ sweetest spot involves removing existing hardware/software, such as fax servers or fax machines, to create a significantly higher quality service at a greatly reduced cost.
Retarus adds value in providing complete business continuity and uptime, improved message delivery rates, complete global presence, and 24/7/265 customer and agent support with no need for hardware, software, support or management by the customer. Technology like OCR, barcoding, and integration facilitates advanced document routing and automation which eliminates manual processing and greatly improves efficiency and reliability. For agents, Retarus provides a complementary service to traditional telecom and network services, which enables natural conversations, simplified sales cycles, and results in increased pipelines. Retarus network design and 24/7/265 support and operations delivers on expectations of quality and seamless customer care to make customers and agents satisfied.
Healthcare: As regulations, compliance requirements, and patient record confidentiality continue to get stricter, the healthcare industry has had to retain and support their critical messaging needs with fax, as it is the only vehicle that guarantees port to port communications. The industry requires constant sending of sensitive patient information (PHI) via a secure messaging channel that must meet the most stringent security requirements of the Health Insurance Portability and Accountability Act (HIPAA).
Finance: In today’s fast-paced market, many financial organizations are looking to decrease transaction costs, streamline workflows, and increase automation while staying compliant with complex regulations. These enterprises need solution providers that can offer tight integration with legacy systems because of the inflexible nature of existing business technologies. Retarus is the first messaging company PCI / DSS (the Payment Card Industry Data Security Standard) certified for both data centers and services.
Advantages for Agents
- Easy product to understand and sale
- Short Sales Cycle
- Smooth Implementation
- Grow Pipeline & Commission
- Increase Satisfaction and Client Trust
Advantages for Clients
- Reduce Operational Cost: Remove hardware, software and management of legacy messaging infrastructure. Create significant cost savings (up to 80% ROI)
- Create Reliability: Leverage 7 international data centers for complete business continuity, including in region data processing and failover
- Improve Organizational Compliance: Meet and exceeds demands of HIPAA, PCI, SOX and additional global compliancy standards
- Harmonize Global Messaging Standards: Consolidate and standardize messaging on a global level through one vendor
- Lift Message Deliverability Rates: Improve ability to communicate with vendors, partners, and customers through increasing throughput and delivery of messaging
- Accelerate Employee Efficiency: Utilize advanced routing functionality, OCR technology, to remove barriers for employee efficiency and deliver messaging into workflows
If you are a customer looking to move your communication to a service which provides Enterprise level of support and service, Retarus is the platform you. If you are an agent looking to find the next great complementary service to sell to existing customers and offer to new prospects, Retarus provides the expertise and quality needed to elevate portfolio offerings.
