Peak 10

Peak 10 provides IT infrastructure solutions that ensure the 24/7/365 availability and security of our customers’ critical data and applications. Customer-centric and audit-ready, Peak 10 solutions are designed to scale and adapt to customers’ changing business needs, enabling them to increase agility, lower costs, improve performance and focus internal resources on their core competencies. Peak 10 offers a portfolio of secure, flexible cloud solutions delivered as Infrastructure as a Service (IaaS), reliable enterprise-class data center solutions and high-performance network services and cost-effective managed services.

Key Differentiators

• Enterprise-class cloud infrastructure designed for production workloads, business-critical data and applications, reliability and performance
• Among the few companies to offer HIPAA- and PCI DSS-compliant cloud solutions, including for disaster recovery
• Consultative approach to providing IT infrastructure services with solutions tailored specifically to the needs of each customer; provides solutions through engineer-to-engineer collaboration that ensures customers’ cloud strategies and architecture align to their business needs
• Solutions employ products and technologies from global leaders in their respective fields to help ensure a high level of quality, service and security
• 24 hour-a-day, 365 days-a-year technical support staff with extensive training to meet compliance, regulatory and security requirements, as well as to monitor and manage all aspects of IT infrastructure services
• Geographic data center diversity helps ensure continuous availability of customers’ data and applications
• Robust customer portal that places self-provisioning and flexible billing options into customers’ hands, enabling them to easily adjust and adapt quickly to a rapidly changing business environment while maintaining complete control over their cloud environments
• Security of customers’ systems and availability of their applications and data are assured by five-level physical data center security and professional staff disciplined in best practices that include security, audit criteria and comprehensive operational and maintenance protocols
• Best customer satisfaction in the industry (supported by NPS)
• Infrastructure as a Service is our core focus
• Empowered local data center management

Audits, Certifications and Standards

Peak 10 undergoes rigorous annual assessments by independent Quality Security Assessors (QSA), and is audit-ready to assist customers in meeting a variety of regulatory requirements and industry standards. Peak 10 has a dedicated compliance officer on staff who manages the Peak 10 governance, risk and compliance practice, including quality assurance, legal affairs, auditing and regulatory compliance. Peak 10 has successfully completed the following:

• SOC 1 Type 2, SOC 2 Type 2 and SOC 3 Type 2
• Certified Level 1 Service Provider under Payment Card Industry Data Security Standard (PCI DSS)
• Health and Accountability Act (HIPAA/HITECH) Security
• U.S. Department of Commerce Safe Harbor Program
• ISO 27001
• Peak 10 holds Cisco® Cloud Provider Certification with a Cisco Powered Cloud Infrastructure as a Service (IaaS) designation and was the first in the Americas to achieve Cisco Powered Disaster Recovery as a Service (DRaaS) certification

• Peak 10 does offer a Customer Portal.  URL link is Portal.Peak10.com
• Customers obtain access to the Peak 10 Customer Portal as a part of the onboarding process