Liquid Web is a premier global provider of professional web hosting and managed cloud servers with a premium approach to customer support, as well as the industry’s most comprehensive, client-friendly Service Level Agreement (SLA). The company’s full suite of products includes the Storm® Platform, which provides virtual private servers (VPS), dedicated bare metal cloud servers, and a variety of dedicated server solutions and customizable web/cloud hosting services.
The company is a leader in its industry serving over 30,000 clients worldwide in over 150 countries from data centers in Michigan, Arizona and Amsterdam, The Netherlands. Renowned for its high quality customer service, Liquid Web developed its proprietary support model, Heroic Support®, for customers of all sizes and needs. Home Depot, FILA USA, The Boy Scouts of America, The United Way, and Disruptor Beam – Developer of Game of Thrones Online Games – count themselves among Liquid Web’s diverse clientele.
Liquid Web was founded in 1997 and has grown rapidly in the time since its inception. It has been recognized amongst Inc. Magazine’s 5000 Fastest Growing, privately owned, US Companies for nine consecutive years, beginning in 2007. Only 22 companies have spent longer on the prestigious Inc. 5000 list. During this time, its commitment to Support has also yielded a Net Promoter Score (or NPS®) of 74 (including a confirmed 12-month rolling average of 67). NPS® is recognized as a reliable customer-service metric, based on 3rd party studies of customers’ direct feedback that also gauges their likelihood to recommend a business’s products or services. Liquid Web’s score represents a “best-in-class” NPS® and is strongly indicative of the extreme customer satisfaction and brand loyalty that it identifies among its primary goals as a provider.
Liquid Web makes you, the Partner, a hero to your customers any time they require support for their cloud or web hosting needs. Liquid Web’s Heroic Support model has revolutionized the expectations of web and cloud hosting customers by promising the fastest support response and resolution times available, then guaranteeing this – along with 100% uptime and 30-minute hardware replacement – in their SLA (Service Level Agreement).
Many have been burnt by web hosts that take too long to troubleshoot problems, don’t offer comprehensive solutions, or don’t even attempt to troubleshoot their issue due to a limited scope of management. Even more people don’t realize what they’re missing out on until they’ve experienced the level of service that Liquid Web is able to offer. Whatever leads them to Liquid Web, the end result is always the same: an extremely satisfied customer. This is evidenced by Liquid Web’s industry-leading Net Promoter Score which has been verified using a 3rd-party study, measuring direct customer feedback.
Be a Hero to Your Customers by Setting Them Up With:
- A 59 second response-time guaranteed or 1000% compensation via SLA
- Transparent support stats made available at all times
- 24/7/365 telephone, email, and LiveChat availability from US-based support and sales technicians
- 100% Uptime & 30 minute hardware replacement guaranteed
- Support provided by knowledgeable Linux or Windows experts with limited escalations
- Infrastructure that performs as advertised
- Powerful solutions that scale seamlessly with customers’ needs
- Transparent pricing and a wide range of offerings
- The highest rated customer experience in web hosting (Net Promoter Score of 74)
- Five data centers located across the US and Europe
- A company trusted by over 30,000 clients in 150+ countries
- Service relied upon by such noteworthy clients as Home Depot, Xerox, and The United Way
Liquid Web offers a vast selection of customizable services, ranging from shared web hosting, to dedicated servers, to scalable cloud VPS (Virtual Private Server) solutions, for everyone from home bloggers to some of the largest enterprises doing global business. While exceedingly strong in most CMS solutions, Liquid Web shines at WordPress and its available plugins thanks to its dedicated WordPress experts. Please see www.liquidweb.com for a full list of solutions and services.
Liquid Web partners love Heroic Support because it’s constantly there to save the day for their customers! When you need to ensure that your customers are receiving the best web or cloud hosting service available, Liquid Web can truly make you their hero.
