Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
As a cloud solution, the Five9 Virtual Contact Center eliminates the hassle and expense of traditional on-premise contact center software. To use the Five9 software, all your customers’ agents need is a computer, a USB Headset, and a high-speed Internet connection. As a cloud solution Five9 scales from very small contact centers to very large seamlessly.
THE FIVE9 ADVANTAGE:
Fast
Our customers consistently tell us that the speed and ease of our deployments make us stand out from the competition. Your contact center can be up and running in days, not months, and you can easily scale as needed.
Easy
Unlike complex on-premise contact centers, Five9 was created with the business user in mind. It’s easy enough to use that even non-techies can make changes, and intuitive enough that little-to-no training is required for your agents and supervisors.
Affordable
Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis. You no longer have to overbuy to accommodate for predictive maximum capacity or seasonal peaks.
Secure
The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data. The Five9 Cloud Security Office safeguards our infrastructure, applications, and operations against breaches and unforeseen events.
Reliable
Five9 successfully processes over 3 billion customer interactions a year for over 2,100 customers. To mitigate service disruption and maximize up-time, we offer redundant data centers geographically dispersed on opposite US coasts with failover capability.
Flexible
- Inbound, Outbound and Blended Contact Center – ACD | IVR | CTI/CRM Integration | Dialer | Call Recording | TCPA Compliance
- Multichannel Routing & Management – Email | Chat | Social | Mobile | NLP & Business Rules engine
- CRM Integrations –Salesforce | Oracle | Microsoft | NetSuite | Zendesk | Homegrown & more
- Management Applications –Supervisor | Reporting | QM | WFM | NICE Systems
- Telecom Options – TDM | VoIP | Toll Free | Local DID | MPLS
Learn more at www.five9.com/products
The Customer Support Portal
is where customers create, update, and view customer cases online and where they access and search our comprehensive knowledge base. To access the portal, customers simply log in to the virtual contact center application portal from the Customer Login Page and select “Customer Support.”
