8×8 Communications Cloud

Company Overview

8×8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 40,000 businesses operating in over 100 countries across six continents. 8×8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact center solutions, and conferencing.

8×8 offers a cost-effective, reliable alternative to complex, on-premises phone systems. The 8×8 Virtual Office, Virtual Office Pro, and Virtual Contact Center solutions meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance (including HIPAA, SOX and FISMA) and disaster-preparedness functionality supports the growing demands of today’s mobile, BYOD, anytime/anywhere work environment.

Product Features:

Virtual Office / Virtual Office Pro – Advanced IP Telephony and UCC, VO Mobile, Presence, IM/Chat, Unified Messaging, Call Recording and Virtual Meeting (web conferencing).

Virtual Contact Center – Multi Channel (voice, IM/Chat, Email, Fax), Multi-Media Queuing, Skills-based Routing, Real-time Monitoring and Reporting, Support for Remote Agents, WFO/WFM Integration, CRM Integration.

Highlights:

Global services – 9 data centers, patented geo-routing, service in 120 countries
Single platform – HD audio/video conferencing, presence, IM, chat, mobile and desktop clients, integrated omni-channel contact center
Enterprise grade – superior security and compliance, big data analytics, guaranteed end-to-end 99.9975% SLA, four time Gartner UCaaS Magic Quadrant leader

For additional information, visit www.8×8.com, www.8×8.com/UK or connect with 8×8 on LinkedIn, Twitter, Google+ and Facebook.

The Sweet Spot

8×8, Inc. is the number one provider of unified communications and collaboration (UCC) services in the cloud for Mid-Market and Distributed Enterprises. 8×8 offers the most reliable network available with a global footprint, easy deployment and full service customer support.

Offering a cost-effective, reliable alternative to complex, on-premise phone systems, 8×8’s Virtual Office, Virtual Office Pro and Virtual Contact Center meet the critical performance requirements of your customers. Call recording, virtual faxing, built-in security compliance and disaster-preparedness functionality supports the growing demands of today’s anytime/anywhere work environment.

Differentiators:

In business for over 25 years, 8×8 is a financially stable, profitable & publicly traded company.
8×8 is a HIPAA-compliant Business Associate
- Because we own our own technology and have 100 patents and counting, that means security protection is always built into our product roadmap, enabling us to provide “future-proofness” for security concerns.
BYOB / BYOD
- Bring Your Own Broadband / Device – We are broadband-agnostic and there are no issues with MPLS or IP-PBX environments.
- QoS – Super reliable call quality, low latency/jitter, no dropped calls and built-in disaster preparedness.
- A Network Assessment test is recommended for all customers before deployment.
Global Presence
- 8×8 excels at supporting US-Based businesses with multiple locations and a global footprint. We offer global calling plans as well as international DIDs and toll free numbers.
- Six fully redundant data centers globally: USA (CA & VA), Canada, UK, Hong Kong & Australia.
Virtual Contact Center (VCC) solution can be used as a stand-alone, co-exist with your existing IP-PBX or with our Virtual Office for a complete UCaaS solution.
Sweet Spot
- All industries can benefit from 8×8’s solution: Healthcare, government, education, insurance, transportation, legal, high tech, etc.
- 8×8’s “Sweet Spot” is the Mid-Market and Distributed Enterprise customer with 50-1000 users, whether in one location or multi-site.