TierPoint is a national data center managed services and technology solutions provider that caters to businesses of all sizes who require secure, high performance, high availability infrastructure for their mission-critical environments. Its broad user base includes over 3,000 customers spanning multiple industries, including healthcare, financial services, education, telecom, manufacturing, eCommerce, retail and technology. TierPoint acquired Xand in December 2014 and have integrated their mid-west and west coast footprint with Xand’s first-class northeast base.
Headquartered in St. Louis, TierPoint owns and operates 13 Tier-III+ equivalent data center facilities in New York, Connecticut, Massachusetts, Pennsylvania, Maryland, Oklahoma, Texas and Washington State with more than 700,000 sq. ft. of space under management.
TierPoint’s Features:
- Geographically Diverse Data Center Facilities in mostly Tier-2 markets
- Safely Located Outside of Major Threat Zones
- Highly Available Infrastructure
- Carrier Neutral, Diverse Internet Connectivity
- Disaster Recovery and Business Continuity Planning and Resources
- Fully Redundant Generator, UPS and Cooling Infrastructure
- High-Density Server and Storage Environments
- High Speed Connectivity between TierPoint Facilities
- 7x24x365 Site Security with Physical & Logical Monitoring
- Biometric, Card Scan & Video Security
- Quality Management Systems built on ITIL® and COBIT® Frameworks
- 7x24x365 Client Portal
The company is guided by a singular mission: to deliver best-in-class infrastructure with the utmost flexibility, especially with the most complex hybrid infrastructure hosting solutions, with a customer experience that is second to none.
Our differentiators are simple:
- First-class customer support
- Consistent high level of care and treatment regardless what the customer is billing
- Flexible contracting
- Significant cost savings
- White-glove, concierge service with personal attention from key stakeholders
- Focus on compliance, security and high availability
- Significantly reduced levels of red tape and bureaucracy, which lead to
- Improved processing time, fast responsiveness and time-to-market
TierPoint is a national data center managed services provider with a focus on ultimate flexibility for our customers. Our customers refer to us as the “easy to do business with” alternative to CenturyLink (Savvis), Verizon Terremark, Sungard, Internap, Rackspace, Telx, Digital Realty, etc. We deliver white-glove concierge service and support for the most complex hybrid infrastructure projects for customers of all sizes across all industry verticals.
The size of our company (~300 people at the time this was written) makes us more flexible than our competitors from a “red-tape” standpoint. Gone are the days of calling into operations and waiting for 5 different handoffs explaining the request or issue multiple times before getting the right person on the phone. With our revenues and base of over 3,000 customers, we’re less of a risk from the smaller regional and national providers that we compete with.
Our focus on compliance and security puts us at a level that customers know they will get the care and treatment and individualized support they need for even their smallest but most critical projects.
We offer customers a higher level of service and flexibility with a common sense approach that leads to a significantly higher customer satisfaction rate. By pushing down decision making authority to the lowest levels in the company, we are able to be more agile and adaptive to a customer’s needs helping them focus on growing their business.
We offer agents a significantly higher degree of responsiveness and experience helping make the partner look better to their customers. We will assign resources that have the ability to make decisions helping the combined account team to be more efficient, reducing the number of back-and-forth conversations allowing us to focus on spending the time with the customer instead of internal approvals.
Target customers include a wide variety of companies, small to medium businesses, as well as large global enterprises across the financial, healthcare, legal, Here are some verticals and value points for each:
- Financial Services – Banking, Hedge Funds, Asset Management, Credit Unions, etc.
- Proximity
- Traditionally outside of the major cities but close enough to service them for both production and/or disaster recovery.
- Carrier-neutral
- Customers can bring their own network providers
- Connectivity
- Fiber rich facilities as well as dark fiber connections to regional telecom hubs
- PCI, SEC, FISMA and FINRA compliant solutions
- Proximity
- Healthcare – Hospitals, Pharma, Care Centers
- HIPAA and HiTECH certified compliant solutions
- Experience
- Large number of healthcare customers
- eCommerce, Retail, etc.
- Unique requirements
- Catering to a limitless amount of possibilities of mixing different solutions under one umbrella while providing a consistent SLA and support model
- Incredible flexibility for business with unique peaks and valleys.
- Unique requirements
- Legal / Public Sector
- Focus on Cybersecurity
- Solutions built from the ground-up with security in mind
- Flexibility
- Ability to bring in partners to manage complex DLP solutions and Virtual Desktops while keeping our core competency of infrastructure and managed services in focus
- ITAR, GLBA, FedRAMP, Safe Harbor Certified / Compliant
- Location Diversity
- Focus on Cybersecurity
